Our team – housekeeping, maintenance, hotel operations, and employee wellness – is closely monitoring the CDC guidelines to ensure that we are relying on the most up-to-date expert knowledge.

Our Approach to Cleanliness

Our in-house, professionally trained housekeeping teams are well versed in the highest standards of cleaning. Our housekeeping organization monitors industry best practices and provides ongoing training in the latest techniques to ensure the highest standard of cleanliness with products and process that are safe.

Products Effectiveness and Safety: When cleaning both common areas and residences, our housekeepers use hospital-grade products that are tested by the CDC and are EPA-registered disinfectants ensuring both effectiveness and safety.

Surface Areas: High-touch surfaces are being cleaned with increased frequency. These include elevator buttons and panels, door handles, remote controls or touch screens, countertops, and shared lobby spaces.

Common Areas: Aesthetic items in our lobbies, such as decorative pillows on furniture have gone away in favor of a cleaner environment. Our shared lobby snack and beverage amenities will be discontinued and replaced with single-service offerings where appropriate.

Guest Rooms: Each residence undergoes our rigorous multi-point inspection process to ensure consistency in procedures. In our residences you may see that throw pillows, bolsters, and accent pillows have been removed. We have changed to all-white duvet covers that will be removed and washed between each stay.


Our NEW Relaxed Cancellation and Deposit Policies

We appreciate that you want to vacation with us, but given these uncertain times, committing to travel plans can be a challenge. Book with confidence with our new relaxed cancellation and deposit policies:

 

Summer Relaxed 48 Hour Cancellation and Deposit Policy (Now – November 19, 2020)

A 5% deposit of total lodging is due at the time of booking and is non-refundable. Final payment is due just 48 hours prior to arrival, at which time the stay is non-refundable.

 

Winter Relaxed 21 Day Cancellation and Deposit Policy (November 20, 2020 – April 18, 2021)

A 10% deposit is due at time of booking and is non-refundable. Final payment is due just 21 days prior to arrival, at which time the stay is non-refundable.

 

Holiday Relaxed 30 Day Cancellation and Deposit Policy (December 18, 2020 – January 2, 2021)

A 10% deposit is due at time of booking and is non-refundable. Final payment is due just 30 days prior to arrival at which time the stay is non-refundable.

 

COVID-19 Specific Policy

IF someone in your family contracts COVID-19 prior to arrival, but within the non-refundable time period, Travel Guard will cover expenses. You can purchase Travel Guard here immediately after making a deposit on your reservation.

IF Vail Mountain closes due to no snow OR COVID-19, any monies collected, minus a 5% processing fee, will be refunded.